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Terms and Conditions

Pricing

All charges are in U.K. Pounds Sterling.

If we part ship your order we will not charge you any additional delivery costs.

Prices are subject to change without notice.

Delivery Information

All UK orders are sent via first class post as standard.
All International orders are sent via first class airmail.

Shipping Rates
Region             First Item       Additional Items
UK.                    Free
Rest of World.     £1.50              £1.00

Delivery Schedule

Items that are in stock when the order is received will normally be dispatched either the same day or next working day. Out of stock items can take slightly longer.

Orders for delivery within the UK will generally be received within 10 working days.

Overseas orders will generally be received within 10-14 days.

Please note the royal mail states it is unable to search for a missing item within 10 working days on UK orders and 28 working days on overseas orders. If you have not received your order after this time please contact us.

Customs Charges

David Alexander Records does not charge any customs duties on International shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of david alexander .co.uk.
While we do not expect that there will be any additional charges attached to your order, we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your on-line order. david alexander .co.uk cannot be held responsible for International taxes or levies charged for your order.

Returns

If you change your mind
You have the right to cancel your order without giving a reason, within a seven-day period, known as the cooling off period. This period runs from seven working days from the day on which the goods are received.
The CD's / DVD's or Video's must be returned unopened and in their original condition. Postage charges are the responsibility of the customer.
Before returning an item you should contact us, you will then be given a returns number and details of where the item should be returned to.
When returning items you should include your name, address, order number, a contact e-mail or phone number.
It is advisable to obtain a free certificate of posting from the post office as this will be needed in the event of loss.
David Alexander Recordings are unable to accept responsibility for loss of any parcels returned to us.

On receipt of the unopened items in their original condition the cost of the item(s) will be refunded to the original payment card within 30 days.

Faulty returns
In the event of an item being defective you may return the item to us, upon receipt the item will be inspected to confirm that the fault is of manufacturing origin, once checked we will then send a replacement.
Before returning an item you should contact us, you will then be given a returns number and details of where the item should be returned to.
When returning faulty items you should include your name, address, order number, a contact e-mail or phone number and details of the fault (i.e. cd skips on track 7).
It is advisable to obtain a free certificate of posting from the post office as this will be needed in the event of loss.
David Alexander Recordings are unable to accept responsibility for loss of any parcels returned to us.

Other returns
Items purchased in error can be returned for exchange providing it is returned unopened in the condition it was received in.
Please contact us before returning any item.
When you are returning an item you should include your name, address, order number and details of what is required as replacement.
Any additional costs will be charged to the original payment card.
Any postage charges are the responsibility of the customer.


home| current catalogue| downloads| the story| back catalogue| penny's page|
personalised CD's| order form| guestbook| terms & conditions e-mail